Martindale app
Privacy Policy
Last updated August 20, 2026
Information We Collect
The Martindale app may collect a name, email address, phone number, report details, and message text that a resident submits through report or contact forms. Alert features may collect a name, email address, alert topic choices, and web push subscription data. Phone numbers submitted through other forms do not enroll residents in City Alerts.
How We Use Information
Submitted information is used to manage local alert signups, deliver requested email and web push alerts, review resident reports, respond to community input, and operate the Martindale app.
Alert Delivery Data
Email addresses, alert preferences, and web push subscription data are used to deliver Martindale City Alerts and administer the app. This information is not sold or shared with third parties or affiliates for marketing or promotional purposes.
Service Providers
The app may use service providers, such as hosting, storage, email, web push, and analytics vendors, only as needed to operate the app and deliver requested notices.
Map and location services
When you open the report map, your browser requests map tiles directly from OpenStreetMap. OpenStreetMap receives your IP address, browser request details, and the map area and zoom level needed to select tiles. After you choose a pin, the app sends the pin coordinates to the configured Nominatim-compatible address service to suggest a nearby address.
Managing Alert Choices
Use the manage or unsubscribe link in a Martindale City Alerts email to update topics or stop email alerts. Web push notifications can be turned off on the alerts page or through browser or device settings. See the Terms and Conditions for more information about alerts.
Questions
For questions about this policy or Martindale City Alerts, contact Lsanchezfowler@martindale.texas.gov.
Official city source text controls when it differs from this app summary.
Retention and deletion
Confirmation links expire after 24 hours, manage and unsubscribe links after 7 days, and the secure management session after 30 minutes. Expired administrator sessions, service-token metadata, subscriber-link records, inactive push subscriptions, and delivery or provider-event records are retained for up to 2 years before an approved retention job removes them.
Contact details on rejected or removed map reports and resolved abuse reports may be removed 2 years after final action. Public map listings contain only approved public details. Official reports, consent history, audit events, and backup manifests are not automatically destroyed until the City's adopted records schedule authorizes disposal.
Unsubscribing from alerts or disabling push stops future delivery immediately. The app removes or deactivates the delivery credential while retaining only the record needed to honor the choice and applicable public-record requirements. Unfinished resident-form drafts stay only in the current browser tab or installed-app session. They can be recovered or discarded before that session ends and are cleared afterward.
Scheduled disposal is suspended for any record involved in a public-information request, litigation, claim, audit, administrative review, or other legal hold.